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Policies

Customer Care

At Creatively Poured, we respect your privacy and value your trust. When you book a floral preservation service, we will contact you directly to confirm your order before requesting a deposit.

Any personal information you provide (such as your name, email, phone number, or mailing address) will be used solely for the purpose of:

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*Communicating with you about your order

*Designing and completing your keepsake

*Arranging delivery or pickup of your finished piece

 

We never share or sell your information to third parties. Your details are kept confidential and used only to provide you with the best possible service.

Privacy & Safety

At Creatively Poured, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect the information of visitors and customers using our website or services.

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1. Information We Collect

We may collect the following information:

  • Personal details such as your name, email address, phone number, and mailing address.

  • Information about your flower preservation or keepsake order, including preferences, photographs, and special instructions.

  • Website interaction data (for analytics purposes, e.g., page visits and form submissions).

 

2. How We Use Your Information

Information collected is used only for the purposes of:

  • Designing and creating your custom keepsake or floral preservation piece

  • Communicating with you throughout the order and preservation process

  • Providing accurate quotes, shipping, and delivery details

We do not sell, share, or distribute your personal information to third parties.

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3. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve your browsing experience. Cookies help us:

  • Understand how visitors interact with the site

  • Provide a smoother, more personalized experience

You can disable cookies in your browser, but some features of the website may not function properly.

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4. Data Security

We take appropriate technical and organizational measures to safeguard your personal information. Access to your data is limited to authorized staff involved in creating your keepsake or managing your order.

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5. Third-Party Services

We may use trusted third-party services (e.g., shipping providers, payment processors, analytics tools) to support our business. These services only use your information as necessary to perform their services and are bound to confidentiality agreements.

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6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to your information

  • Ask us to delete your information (where applicable)

For any such requests, please contact us directly.

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7. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

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​​last updated September 2025

Consent

By using our website, you hereby consent to our Privacy Policy and agree to it's terms.

Discounts

**Please note that discounts cannot be combined.

Disclaimer

Customers acknowledge and agree that it is the buyer's responsibility to follow proper instructions when packing and shipping their bouquet. Creatively Poured is not held liable and reserves the right to refuse service for flowers and/or items that arrive damaged or is lost in transit. 

Return Policy

All flower preservation and keepsake orders are final sale.

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For flower preservation, there is a $100 non-refundable deposit that goes towards your final amount. Once the final design is approved, you will be required to pay the remaining amount so the pouring process can begin.

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Please note* All keepsake orders are paid upfront from the beginning.

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