​At Creatively Poured, every floral keepsake is custom-crafted, poured by hand, and handled with the utmost care. Because our work involves delicate fresh botanicals, slow-curing epoxy resin, and bespoke artistic production, our shipping and return procedures differ from standard retail stores.

​Please review our policies below prior to placing an order or sending your flowers to the studio.

​1. Sending Your Flowers to the Studio (Inbound)

• ​Packing Instructions: Once your booking is secured with your retainer, we provide clear, step-by-step instructions on how to wrap and pack your fresh florals. Following these directions closely is essential to ensure your blooms arrive in the best possible condition.

• Carrier Delays & Transit Damage: Creatively Poured is not liable for fresh flowers that are lost, delayed, rotted, frozen, or damaged in transit. We strongly recommend choosing overnight or express priority shipping with tracking.​

• Damaged Blooms Upon Arrival: If your flowers sustain damage during shipping, we will contact you immediately with photos. You may choose to have replacement blooms sourced through a local florist at your expense, proceed using only the undamaged stems, or cancel the order (retainers remain non-refundable)

• ​Studio Drop-Off: If you are local, in-person drop-off at our studio is complimentary by scheduled appointment.

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​2. Order Timelines & Production
​Every piece undergoes careful botanical drying process, layout design, multi-stage layered pouring, curing, sanding, and quality inspection. Production begins only after flowers have arrived at the studio in usable condition:

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• Memorial Keepsakes: Approximately 8–12 weeks

• Bridal & Celebration Keepsakes: Approximately 10–14 weeks

 

​Please note: These timelines are good-faith estimates. High-volume, wedding seasons, weather-dependent studio humidity fluctuations, or delays in layout approvals/invoice payments will adjust production schedules accordingly.

​3. Return Shipping of Your Finished Keepsakes (Outbound)

​To ensure fair and exact pricing, outbound shipping is not included in the initial preservation quote.

​Post-Completion Invoicing
​Once your preservation pieces are fully cured, finished, wrapped, and boxed:

1. ​We weigh and measure the parcel to calculate exact courier shipping and packaging costs.

2. A separate Shipping Invoice will be emailed to you.

3. Once this shipping invoice is paid in full, your package will be dispatched via courier within 24–48 hours (weekdays only).

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​Tracking & Mandatory Insurance

• ​Full Coverage: Every finished keepsake parcel is shipped with end-to-end tracking and full postal insurance covering the total purchase value of your pieces.

• Tracking Notification: As soon as your order is dispatched, you will receive an automated email containing your tracking number and carrier details.​

• Carrier Liability: Creatively Poured is not responsible for transit delays, postal route disruptions, customs holds, or carrier weather delays once custody of the parcel has been transferred to the shipping courier.​

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​Local Studio Pickup
​Clients located nearby may pick up their completed pieces directly from our studio at no charge. Pick-up times must be scheduled in advance once you receive notification that your order is complete.

​4. Leftover Dried Flowers
​During the preservation process, we dry as many of your flowers as possible to give you the best design options.

• ​Studio Donation: You may elect to donate unused dried blooms to the studio for sample work or eco-composting.

• Return of Leftovers: If you wish to have your remaining dried florals returned, they can be shipped back to you at your expense (invoiced alongside your finished pieces or independently).​

• Condition Disclaimer: Dried flowers are exceptionally brittle. Creatively Poured is not liable for the condition of loose dried flowers upon return delivery. Exposure to humidity, sub-zero temperatures, or box vibration during transit can cause loose dried stems to crumble, flatten, or re-hydrate.​

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​5. Returns, Refunds & Cancellations
​Due to the permanent, personalized, and time-intensive nature of floral preservation:

• ​All Sales Are Final: Every floral preservation block, jewelry dish, and custom keepsake is 100% final sale. We do not accept returns, exchanges, or issue refunds once an order is placed.

• Non-Refundable Retainer: The $100 retainer secures your spot on our production calendar, covers intake administration, and prepares drying materials. It is strictly non-refundable under any circumstance.​

• No Changes After Balance Payment: Once your dry layout is approved and your remaining balance is paid, materials are committed and pouring commences. No order cancellations, product swaps, or design changes are permitted after this point.​

• Natural Characteristics: Handmade resin items naturally exhibit organic characteristics; such as microbubbles, petal translucency ("bruising" from prior fresh handling), layer lines, and subtle botanical color shifts. These are natural signatures of the preservation art form and are not recognized as defects, damages, or grounds for a refund.​

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​6. Damaged or Lost Shipments

​If your parcel arrives with noticeable exterior transit damage:

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1. ​Photograph the outside of the box, shipping label, and packaging materials before opening.

2. Document the damaged item inside with clear photos and video from multiple angles.

3. Contact us at creatively.poured@gmail.com within 48 hours of carrier delivery.

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​Because all parcels are insured for their full replacement value, we will promptly open a formal claim with the shipping carrier on your behalf. Please retain all original packaging materials and damaged contents, as carriers require inspection to process an insurance payout.